Our Commitment to You

At Veonza Abayas, your satisfaction is our priority. As every abaya is crafted to order exclusively for you, we maintain a limited returns policy as described below. We encourage you to review your order details carefully before placing your order.

Eligible Returns

We accept returns or exchanges only under the following circumstances:

• The item received is damaged or defective upon delivery.
• The item received is significantly different from what was ordered (e.g., wrong design or colour).

As each abaya is made to order, we are unable to accept returns due to change of mind, incorrect size selection, or personal preference.

How to Request a Return

If your order qualifies for a return or exchange, please contact us within 48 hours of receiving your item. Requests submitted after this period may not be accepted. You can reach us via WhatsApp or at abayasbyveonza@gmail.com with your order details and clear photos of the issue.

Return Conditions

To be eligible for a return or exchange, items must meet the following conditions:

• Unworn and unwashed
• In their original condition with all tags intact
• In the original packaging
• Accompanied by proof of purchase

Refunds

As we operate exclusively on Cash on Delivery, approved refunds will be issued as store credit or a product exchange. Our team will communicate the exact process and timeline with you directly upon approval.

Non-Returnable Items

Items purchased during a sale, promotion, or at a discounted price are not eligible for return or exchange unless they arrive damaged or defective.

Contact Us

For any returns or refund enquiries, feel free to reach out via WhatsApp or email at abayasbyveonza@gmail.com. Our team is always ready to assist you.